robi9 Privacy Policy

Introduction

Welcome to robi9. This Privacy Policy explains how robi9 collects, uses, stores, and protects information about you when you use our platform, including our website at robi9.bet, mobile experience, and all related services. By accessing or using robi9, you acknowledge that you have read and understood this policy.

We take your privacy seriously. robi9 is designed to serve players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — and we are committed to keeping your personal information secure at all times. This document governs how your data is handled throughout your relationship with our platform.

Information We Collect

When you register, use, or interact with the robi9 platform, we may collect the following categories of information:

• Personal Identification Data: Full name, date of birth, gender, nationality, and a valid government-issued ID or National ID number required for KYC verification.
• Contact Information: Email address, phone number, and residential address, including city and district within Bangladesh.
• Financial Data: Payment method details for deposits and withdrawals, including bKash, Nagad, Rocket, and Upay mobile wallet identifiers. We do not store full card numbers; we use tokenized references only.
• Technical and Usage Data: IP address, device type and model, operating system version, browser type, session duration, pages visited, and clickstream data collected automatically during your use of the platform.
• Behavioural and Gaming Data: Betting history, game preferences, wagering patterns, bonus usage, and account activity logs. This data helps us deliver a personalised and responsible gaming experience.

How We Use Your Information

robi9 uses collected data solely for legitimate operational and service-delivery purposes. The specific ways we process your information include:

• To create, manage, and secure your robi9 account, including identity verification and age confirmation (21+ only).
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported local payment channels.
• To personalise your experience — including game recommendations, bonus offers, and cricket betting updates relevant to BPL, IPL, and T20 tournaments.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts via email or SMS.
• To comply with responsible gaming obligations, including monitoring for problem gambling behaviour and enforcing self-exclusion requests.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and any other activity that violates our Terms & Conditions.

Cookies and Tracking Technologies

robi9 uses cookies and similar tracking technologies to enhance platform functionality, understand user behaviour, and improve site performance. Cookies are small text files stored on your device when you visit robi9.bet.

We use the following types of cookies on our platform:

• Essential Cookies: Required for basic site functionality such as maintaining your logged-in session, language preferences, and security tokens. These cannot be disabled.
• Analytics Cookies: Used to measure site traffic, page performance, and user journeys so we can improve the platform experience for all players.
• Preference Cookies: Store your personalised settings such as display preferences, notification options, and region-based content filters relevant to Bangladesh players.

Sharing Your Information

robi9 may share your personal data only in the following tightly controlled circumstances:

• With trusted payment processing partners such as bKash, Nagad, and Rocket to execute transactions accurately and securely.
• With game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) strictly for the purpose of delivering live casino and game services within the robi9 platform.
• With identity verification and fraud-prevention services to meet our KYC obligations and protect the platform from bad actors.
• When required by law, regulation, court order, or lawful request from a competent authority. In such cases, we disclose only the minimum data necessary.

Data Security

robi9 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our technical safeguards include 256-bit SSL encryption for all data transmitted between your device and our servers, secure tokenisation of payment credentials, and regular independent security audits.

Your account is also protected by password hashing and optional two-factor authentication. We strongly encourage all robi9 players to use a unique, strong password and to enable additional security features in their account settings. In the event of a data security incident that may affect your personal information, we will notify you promptly in accordance with applicable procedures.

Your Privacy Rights

As a robi9 player, you hold meaningful rights over how your personal data is processed. Subject to applicable verification procedures, you may exercise the following rights by contacting our support team:

• Right of Access: Request a copy of the personal data robi9 holds about you, along with details on how it is processed.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal data we hold on your account.
• Right to Erasure: Request deletion of your personal data in circumstances where retention is no longer necessary, subject to legal and regulatory hold requirements.
• Right to Restriction: Ask us to limit the processing of your data under specific circumstances, such as while a data accuracy dispute is being resolved.
• Right to Object: Object to the processing of your data for direct marketing purposes. You may opt out of promotional communications at any time.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Some requests may be subject to limitations where legal obligations require us to retain certain data.

Data Retention

robi9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active account holders, data is retained throughout the life of the account and for a period thereafter as mandated by financial and anti-money-laundering record-keeping requirements.

If you choose to close your robi9 account, we will initiate a data review and deletion process for information no longer required. Certain records may be retained for up to seven years to comply with financial regulations. Anonymised, aggregated analytics data may be retained indefinitely for platform improvement purposes.

Third-Party Services

The robi9 platform integrates with third-party game providers, payment gateways, and analytics tools. These parties may have access to limited data required to perform their specific function. Each partner operates under contractual data protection obligations aligned with this Privacy Policy.

Please note that third-party websites or services linked from robi9 (for example, responsible gaming support bodies) operate under their own independent privacy policies. robi9 is not responsible for the data practices of external sites. We recommend reviewing the privacy policy of any external service before sharing personal information.

Children's Privacy

robi9 is strictly an adult platform. Our services are intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered or provided personal information, we will take immediate steps to suspend the account and delete the associated data. Parents or guardians who believe a minor may have created an account on robi9 are encouraged to contact us at [email protected] as soon as possible.

Changes to This Privacy Policy

robi9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notice.

Your continued use of robi9 following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you remain informed about how we protect your data.